Contact us
Write to us and we reply as soon as we can, usually within a few working days.
Inside the app you can also use Profile → About → Contact support. To help us, please include your device model, your operating system version and the app version (shown at the bottom of the Profile screen).
Deleting your data
You can delete everything yourself, at any time, without contacting us:
- Open the Profile tab.
- Scroll to the About section and tap Delete my data.
- Confirm. Your profile, progress, CVs, CV reviews and interview history are permanently removed from our servers.
Deleting your data does not cancel a subscription. If you have Premium, cancel it in your App Store or Google Play account as described below. Deleting the app from your phone does not delete your data on our servers — use the steps above first.
The Privacy Policy explains what is kept after deletion and why. If you can no longer open the app, e-mail us and we will help.
Frequently asked questions
Do I need an account?
No. An anonymous account is created automatically on your device; we never ask for your name, e-mail or phone number. Because there is no login, your progress lives with this installation. If you delete the app, it cannot be recovered.
How do I cancel Premium?
Subscriptions are billed by Apple or Google, so they are cancelled there. Cancel at least 24 hours before the end of the current period to stop the next renewal.
- iPhone / iPad: Settings → your name → Subscriptions → InterviewGuru → Cancel Subscription. You can also tap Manage subscription on the Profile screen.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → InterviewGuru → Cancel.
Deleting the app does not cancel a subscription.
I bought Premium but it isn't active / I changed phones
Make sure you are signed in to the same Apple ID or Google account you purchased with, then open the Premium screen in the app and choose the option to restore purchases. If it still doesn't work, e-mail us with the date of purchase (no card details needed).
How do I get a refund?
Payments go through the store, and refunds are decided by the store under its own policy. Apple: reportaproblem.apple.com. Google Play: Google Play refund help. We cannot issue refunds ourselves.
What are AI credits?
CV reviews and mock-interview feedback use AI credits. You get free welcome credits, can earn more by watching a short rewarded video, or buy credit packs. Premium (weekly, monthly or yearly) unlocks all lessons, removes ads and includes a daily allowance of AI feedback. Prices are always shown in the app before you pay.
Can I trust the AI feedback?
It is produced automatically by a large language model and can be wrong or incomplete. Treat it as practice guidance, not as professional career, legal or employment advice.
Ads and ad privacy
The free version shows ads from Google AdMob; Premium removes them. Where the law requires a choice, the app shows Ad privacy options under Profile → Settings so you can change it at any time. On iPhone you can also allow or deny tracking under Settings → Privacy & Security → Tracking.
Which languages are supported?
English, Turkish, German, Spanish, French, Portuguese, Hindi, Indonesian and Malay — both the app and the AI feedback.